• How do I sign up to 123fone?
• Are there any setup, subscription or other fees when using 123fone?
• How do I use 123fone?
• How will my calls be billed?
• Are there peak and off-peak rates?
• Why am I unable to dial certain 123fone access numbers?
• Can I use 123fone from payphones?
• Can I use 123fone from my mobile?
• Can I use 123fone if I am with Virgin Media?
• When do call charges start?

How do I sign up to 123fone

You do not need to register to use the 123fone cheap calls service. You simply dial the access number for the country that you wish to call and then dial the international number in full at any time during the prompt.

Are there any setup or subscription fees when using 123fone ?

The price stated for each 123fone access number is all-inclusive. There are no further charges on top of the cost per minute as advertised on our website. The advertised rates include VAT and the costs for the international connection.

How do I use 123fone?

You just dial the access number corresponding with the destination you wish to call, followed by the full international number. That's all.

How will my calls be billed?

The charges for calls to our access numbers will simply appear on your normal telephone bill from your telephone provider.

For example, if you make a 5 minute call to Canada via access number 0844 431 3197 which is charged at 3p per min. Next time you get your BT bill you will see a call to our 0844 431 3197 number, a duration of 5 minutes and a total charge of 5 min x 3p = 15p.

Your service provider also usually charges a minimum charge or connection fee for each call; for example BT applies a 8p connection charge.

Are there peak and off-peak rates?

No all our call rates are flat rates meaning they are same no matter when you you use them.

Why am I unable to dial certain 123fone access numbers?

Your service provider may bar access to certain numbers. We suggest you contact them and request they open up the number you wish to call. They may also bar access to numbers beginning 09, again please contact your service provider to have the bar lifted.

Can I use 123fone from payphones?

Our access numbers are accessible from any UK phone, including payphones. However, be aware that calls from payphones could be surcharged and may cost more than the price stated on our website.

Can I use 123fone from my mobile?

Yes, you can. However, please be aware that some mobile operators may surcharge you for your calls to some of our access numbers. How much you will be charged depends on your mobile operator and which tariff plan you have. We advise you to get in touch with your mobile phone provider to double check their rates to our access numbers.

Can I use 123fone if I am with Virgin Media?

The 123fone access numbers can be used from most landlines including Virgin Media. The billing process for our access numbers works exactly the same as with BT. The charges for your call to our access numbers will simply appear on your Virgin Media bills.

Virgin Media charges the same rates as BT for calls to our access numbers. However we advise you to check by visiting the Virgin Media website.

When do call charges start?

You will be charged from the moment you are connected to our service, not the moment the call is answered at the other end. We therefore advise replacing the handset after a short period if your call is engaged or remains unanswered and try again later.